Upselling (sometimes "up-selling") is a sales technique whereby a seller induces the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale. Upselling usually involves marketing more profitable services or products but can also be simply exposing the customer to other options that were perhaps not considered previously. Upselling implies selling something that is more profitable or otherwise preferable for the seller instead of, or in addition to, the original sale. A different technique is cross-selling in which a seller tries to sell something else. A recent study concluded that it is 70% easier to get an additional 3% in sales from an existing customer than it is to get more customers in the door to equal the same dollar volume in sales. In practice, large businesses usually combine upselling and cross-selling techniques to enhance the value that the client or clients get from the organization in addition to maximizing the profit that the business gets from the client. In doing so, the organization must ensure that the relationship with the client is not disrupted. In a restaurant and other similar settings, upselling is commonplace and an accepted form of business. In other businesses, such as car sales, the customer’s perception of the attempted upsell can be viewed negatively and thereby affect the desired result
Some examples of upsales include:
>suggesting a premium brand of alcohol when a brand is not specified by a customer (such as if a customer simply requests a "rum and Coke").
>selling an extended service contract for an appliance
suggesting a customer purchase more RAM or a larger hard drive when servicing his or her computer
>selling luxury finishing on a vehicle
>suggesting a brand of watch that the customer hasn't previously heard of as an alternative to the one being considered.
>suggesting a customer purchase a more extensive car wash package.
>Asking the customer to super size a meal or add cheese at a fast food restaurant.
Some examples of upsales include:
>suggesting a premium brand of alcohol when a brand is not specified by a customer (such as if a customer simply requests a "rum and Coke").
>selling an extended service contract for an appliance
suggesting a customer purchase more RAM or a larger hard drive when servicing his or her computer
>selling luxury finishing on a vehicle
>suggesting a brand of watch that the customer hasn't previously heard of as an alternative to the one being considered.
>suggesting a customer purchase a more extensive car wash package.
>Asking the customer to super size a meal or add cheese at a fast food restaurant.
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